Privacy policy

Privacy Policy

Last updated: October 19, 2026

1. Who is responsible
Hikari Luna Jewelry, operated by Saori Grignoli, Rue Francillon 26, 2610 Saint-Imier, Switzerland, is responsible for processing your personal data on this website.
Contact: contact@hikariluna.com

Our store delivers to Switzerland only.

2. Data we collect

  • Contact and order details: name, billing and shipping address, email, phone number
  • Payment details: payment method and transaction status. Card data is processed by our payment providers, not stored by us.
  • Order history: items viewed, purchased, or returned
  • Communications: emails or messages you send us
  • Technical data: IP address, device, browser, and how you use the site (via cookies)
  • Account data, if you create an account

3. Why we process your data

  • To process orders, payments, shipping, returns, and refunds
  • To communicate with you and provide customer support
  • To run, secure, and improve our website and prevent fraud
  • To send our newsletter, only if you have subscribed. You can unsubscribe at any time.
  • To meet legal obligations such as accounting and tax rules

4. Who receives your data

  • Shopify, which hosts our store and processes data on our behalf
  • Payment providers [Visa, Mastercard, American Express, Union Pay, Shop Pay, Apple Pay, and Google Pay]
  • Shipping companies [Swiss Post] receive your name, address, and contact details for delivery
  • IT, email, and analytics providers who support our store
  • Authorities, where legally required

We never sell your personal data.

5. Transfers abroad and international visitors
Our providers, including Shopify, may process data in Switzerland, Canada, the USA, the EU/EEA, and other countries. Where a country doesn't offer an adequate level of data protection, we rely on safeguards such as standard contractual clauses or the Swiss-US Data Privacy Framework.
This website may be viewed from other countries, but it is intended for customers in Switzerland. Data of all visitors is handled under Swiss data protection law.

6. Cookies and analytics
We use cookies and similar technologies to operate the store, remember your cart, and analyze usage. You can manage your choices via the cookie banner or your browser settings.

7. How long we keep data
We keep data only as long as needed for the purposes above or as required by law. Accounting records are generally kept for 10 years.

8. Your rights
Under Swiss data protection law you may request:

  • Access to your data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction or objection to processing
  • A copy of your data in a common format
  • Withdrawal of consent at any time (e.g., newsletter)

To exercise these rights, email contact@hikariluna.com. We may ask you to verify your identity, and some data must be kept for legal reasons.

9. Data security
We take appropriate technical and organizational measures to protect your data. However, no online transmission is completely secure.

10. Complaints
You can lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch

11. Children
Our store is not directed at children, and we don't knowingly collect their data.

12. Changes
We may update this policy. The current version is always published on this website.